How Can We Help?
Real people. Actual responses. No bots, no runaround.
Shipping & Delivery
Free standard shipping on orders over $150. US only for now. View shipping policy
Returns & Exchanges
60-day returns. Exchanges accepted even if you've worn it. Fit matters. View return policy
Sizing & Fit
True to size across the line. Every product page has exact measurements. Sizing FAQ
Browse FAQ
Shipping times, materials, care instructions, gift cards, and more. View all FAQ
Common Questions
How long does shipping take?
Orders ship within 1-2 business days. Standard delivery takes 3-7 business days after shipment. You'll get tracking by email. Tracking may take up to 24 hours to show movement after label creation.
What is your return policy?
60-day returns from delivery. Items must be unworn, unwashed, with original tags. Sign in with your order email at our returns portal, request a return, and we'll approve it within 1-2 business days. Refunds process within 5-7 business days after we receive the item.
Can I exchange for a different size?
Yes. Exchanges are accepted within 60 days even if you've worn the item, as long as it's clean and in good condition. Tags aren't required for exchanges, but you'll need proof of purchase. Fit matters, especially on the run.
How do your tees fit?
True to size. Most tees are regular fit. The J Tree Tee and Perspective Tee run about 2" shorter for a modern silhouette. The Logo Puff Tee has a relaxed fit with dropped shoulders. Every product page has a size chart with exact body width and length measurements. Sizes range from XXS to 3XL.
What if my package is lost or delayed?
Check all possible delivery locations first, then contact the carrier with your tracking number. If that doesn't resolve it, email us at info@reality-run.com and we'll help sort it out.
How should I care for my gear?
Most apparel: machine wash cold with like colors, line dry in shade. No bleach, no tumble dry, no dry clean. Hats: spot clean with a damp cloth or hand wash cold. Beanies: hand wash cold, lay flat to dry. Each product page has specific care instructions.
Still Need Help?
Can't find what you're looking for above? Send us a message. We read every one.

